Introduction
Welcome to GoPetrolink, a service provided by DCM L.L.C-FZ. This Privacy Policy outlines how we collect, use, and protect the personal information of our users in compliance with the United Arab Emirates' Personal Data Protection Law (Federal Decree Law No. 45 of 2021) and any other privacy law applicable to our jurisdiction. It applies to all personal data collected by us through the GoPetrolink website (https://gopetrolink.com) and any associated services.
• GCC: In addition to UAE's laws, we comply with the privacy regulations applicable in other GCC countries, respecting the regional nuances in personal data protection.
• UK: We adhere to the UK's Data Protection Act 2018 and UK GDPR. Our practices are designed to ensure the secure and lawful processing of personal data from UK residents.
• Canada: Our operations align with the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring the protection and privacy of Canadian citizens' personal data.
By accessing or using our services, you agree to the practices described in this policy.
Definitions
"Personal Data" means any information that can directly or indirectly identify an individual.
"Processing" refers to any operation performed on personal data (whether or not by automated means) such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
"Data Controller" is the entity that determines the purposes and means of the processing of personal data.
"Data Subject" is any living individual who is using our website and is the subject of Personal Data.
Consent
By using our website and providing us with your Personal Data, you consent to the processing of your data as described in this Privacy Policy. You have the right to withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal. If you choose to withdraw your consent, you may not be able to use certain functionalities of the website.
Information We Collect
We collect various types of personal information including, but not limited to:
Name: To identify you and communicate with you.
Email Address: To send you investment updates, newsletters, and other relevant communications.
Phone Number: To contact you for customer support or investment-related queries.
How We Collect Your Information
Your personal data is collected through various methods:
Direct Interactions: You may give us your personal data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Purpose of Data Collection
We collect your personal data for various purposes:
To Provide Services: Managing your access to our website, providing customer support, and allowing you to participate in the interactive features of our service.
Communication: To provide you with information, products, or services that you request from us or which we feel may interest you.
Marketing and Promotions: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
Use of Your Information
We use the information that we collect for several purposes:
Service Provision: Enhancing, modifying, personalizing, or otherwise improving our services and communications for the benefit of our customers.
Security Measures: Ensuring the security and integrity of our services.
Data Analysis: To determine the effectiveness of promotional campaigns and advertising and to develop and review the services that we provide to you.
Data Sharing and Disclosure
We commit to not selling your personal data to third parties. However, we may share your data with selected third parties under the following circumstances:
Service Providers: To assist us in conducting our business operations, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Legal Requirements: We may disclose your data if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, protect against abuse, or protect the personal safety of users or the public.
International Data Transfers
Your personal data may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By submitting your personal data, you agree to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Rights of Data Subjects
Rights of Data Subjects
Across all jurisdictions we operate in, including the UAE, the rest of GCC, UK, and Canada, data subjects have various rights that empower them to control their personal information:
Right to Access: You have the right to request access to your personal data that we hold.
Right to Rectification: You may request correction of inaccurate data about you.
Right to Erasure: Also known as the 'right to be forgotten,' you can request the deletion of your data when it is no longer necessary for the purposes for which it was collected, among other circumstances.
Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal data under certain conditions, including direct marketing.
Rights Related to Automated Decision Making and Profiling: You have the right to not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you.
Opt-Out Options
Marketing Communications: If you do not wish to receive marketing communications from us, you may opt out at any time by using the unsubscribe link provided in every marketing email or by contacting us directly.
Cookie Preferences: You can manage your cookie preferences through our cookie consent tool available on our website, allowing you to opt in or out of different categories of cookies.
Contacting Our Privacy Officer
For any concerns or inquiries regarding your data protection rights, or to exercise any of your rights as described above, please contact our Data Protection Officer (DPO):
Email: dpo@gopetrolink.com
Address: The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Our DPO is committed to addressing any questions or concerns regarding your personal data and ensuring compliance with privacy laws across all jurisdictions in which we operate.
Use of Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to differentiate you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Third-Party Services
Our website includes links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect data relating to children. If we learn that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to delete that information from our servers immediately.
Marketing Communications
You may opt-in to receive marketing communications from us. If you decide at any time that you no longer wish to receive such communications, you can opt-out using the unsubscribe link in the emails we send, or by contacting us directly at our provided contact details. We will process your request as soon as possible, but please be aware that it may take some time for all communications to cease.
Opt-Out Options
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from GoPetrolink by contacting us via email, phone, or mail.
Links to Other Websites
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Complaints and Feedback
If you have any complaints about our privacy practices or would like to send feedback about this Privacy Policy, please contact us at support@gopetrolink.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) to ensure the protection of your personal data and compliance with this Privacy Policy. If you have any questions regarding the processing of your personal data or are unsatisfied with how we handle your information, you can contact our DPO at dpo@gopetrolink.com.
Legal Compliance
We will comply with all applicable domestic and international laws, rules, and regulations regarding data protection and privacy. This includes aligning our practices with the UAE's Federal Laws on online privacy laws as well as relevant laws in the UK, Canada, and GCC countries.
Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Any disputes arising out of or related to this Privacy Policy will be handled in the courts of the UAE, unless otherwise stipulated in any other agreement between GoPetrolink and the user.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@gopetrolink.com
Address: The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E
Effective Date
This Privacy Policy is effective as of 15th May 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.